Refund and Returns Policy
Overview
Refund policy Rays Developer provides custom design and digital services. This explains when refunds and cancellations apply to our work and how to request one. Because our work is created specifically for each client, please read this alongside our Terms & Conditions.
Our Satisfaction Guarantee
We back our work with a 14-day satisfaction guarantee. If you’re not happy with the initial design direction we present, we’ll rework it to better match your vision — or refund your deposit. This gives you confidence to start with no risk on the design direction.
Refund Policy FOR Cancellations
You may request to cancel a project by emailing us. If you cancel before work has begun, your deposit is refundable under the 14-day guarantee above. If you cancel after work is underway, we may retain a fair amount for the work already completed.
Refund Eligibility
Generally not eligible: work that has already been completed, delivered, and approved.
Eligible: your deposit, if you’re unsatisfied with the initial design direction within the 14-day guarantee window.
Non-Refundable Costs
Some costs are paid to third parties on your behalf and cannot be refunded once incurred — for example, domain registrations, paid plugins or apps, premium fonts or stock assets, and advertising spend. These are separate from our service fees.
Refund Policy FOR Digital Services
Our deliverables are digital and custom-made. There are no physical products to return; refunds and cancellations follow the terms above rather than a traditional return process.
Damaged or Incorrect Work
If something we delivered doesn’t match what was agreed, let us know and we’ll correct it as part of your project’s revision rounds at no extra charge.
How to Request a Refund or Cancellation
Email hello@raysdeveloper.com with your name, project details, and the reason for your request. We’ll confirm receipt and let you know the next steps.
Processing Timelines
Changes to This Policy
Approved refunds are issued to your original payment method.
We may update this refund policy from time to time. The “Last updated” date at the top shows the latest version.
Contact Us
Questions about refunds or cancellations? Email hello@raysdeveloper.com.
How service refund requests are reviewed
Digital service projects can involve reserved production time, completed discovery, third-party expenses, design work, development, content, testing, and approved milestones. A refund question therefore depends on the work completed, the applicable proposal or agreement, costs already incurred, and whether an agreed correction or delivery step remains available.
If you have a concern, contact Rays Developer promptly and identify the project, invoice, relevant deliverable, dates, and the specific issue. Include any approval history or written communication that helps explain what happened. Early notice gives both sides a better opportunity to review the facts, preserve records, and identify a reasonable resolution.
Each request is assessed against the written scope and the stage reached. Work that has already been delivered or approved, non-recoverable platform or supplier charges, and time reserved or completed may affect the amount that can be considered. Project-specific terms in a signed proposal, statement of work, or invoice should be read together with this website policy.
This policy is intended to make expectations clearer, not to replace direct communication. If the issue can be corrected within the agreed scope, the practical next step may be a revision, replacement, technical repair, or completion plan. Questions about payments, cancellations, deliverables, or ownership should be raised before additional work continues.
Useful information to include
- Provide the project and invoice reference.
- Describe the affected deliverable and requested resolution.
- Include relevant dates, approvals, and supporting communication.
Continue exploring: Terms and conditions · Privacy policy · Contact Rays Developer
How to request a review of a cancellation or refund concern
Digital services involve reserved time, planning, research, creative development, configuration, and third-party commitments. For that reason, a cancellation or refund review depends on the written proposal, invoice, payment stage, work already completed, approvals, expenses, and the specific service involved. This supporting guide explains the information that helps Rays Developer assess a request; the policy terms above remain the controlling terms.
The fastest way to request a review is to identify the project, invoice, payment date, affected deliverable, and requested resolution in one message. Include relevant approval records, dates, and examples of the concern. A clear timeline makes it easier to distinguish an incomplete deliverable from a revision request, a change in scope, a delay caused by missing client material, or a third-party service outside the original agreement.
Work that has already been completed or time that has already been reserved may affect eligibility. Domain registrations, hosting, advertising spend, software, licences, payment processing charges, stock assets, and other external purchases can be non-refundable or governed by another provider. If a project contains several milestones, completed and accepted stages may be considered separately from work that has not started.
Rays Developer will review the available agreement and project record and respond with the applicable next step. Possible resolutions can include clarification, correction within the approved scope, delivery of completed files, rescheduling where permitted, account credit if agreed, or a refund decision under the governing terms. Customers should not send passwords, card details, or other sensitive credentials in an ordinary refund message.
Practical checklist
- Provide the project name, invoice, payment date, and affected deliverable.
- Describe the requested resolution and include the relevant timeline.
- Separate third-party costs and completed milestones from unstarted work.
- Never send passwords or full payment-card information in the request.